Knowledge Management Lessons Learned (What works and what Doesn’t), 2008

The editorial team of Michael E.D. Koenig and T. Kanti Srikantaiah follow up their groundbreaking Knowledge management for the Information Professional (2000) with this important book. While the earlier work offered an introduction to KM, providing definitions and promoting a vital interaction between the business and information communities, Knowledge Management Lessons Learned surveys recent applications and innovations. Through the experiences and analyses of more than 30 experts, the book demonstrates KM in practice, revealing what has been learned, what works and what doesn't. Practitioners describe projects undertaken by organizations at the forefront of KM, and top researchers and analysts discuss KM strategy and implementation, cost analysis education and training, content management, communities of practice, competitive intelligence and more.