COMPLETE LEAN ENTERPRISE: VALUE STREAM MAPPING FOR OFFICE AND SERVICES, 2ND EDITION

The first edition of this book won a Shingo Prize for excellence in manufacturing research, and now, following in the tradition of its bestselling predecessor, the complete Lean enterprise: value stream mapping for Office and services, second edition details a robust step-by-step approach for implementing Lean initiatives in the service industry and Office environments. A must-read for those looking to maximise the value they provide their customers, this new edition describes how to better align value stream improvements to strategic needs. In addition, it engages the entire organization in experimentation and connects a new management system with tiered visuals in support of leader standard work. This updated edition of a Shingo Prize winner: features new critical steps in planning and preparing for vsm events includes new content and examples from the service industry......